client service

How to Build Confidence within Your Firm

The stakes are high. Summer associates, new hires, new partners and new leaders have to consistently break down barriers to deal with these stakes. For them to gain respect and trust from their co-workers, they must dispel questions and fears from those around them about their ability to handle the job ahead. If they break .. read more

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I Can’t Believe I Just…

embarrassed myself said what I did stood there and let someone walk all over me choked in front of my audience rambled on Been there before? Of course you have. Why do I say “of course”? Because we have all experienced the “I Can’t Believe I Just” moments. Just when we wanted to be relaxed, .. read more

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Practice People Management

A relatively young client of mine amazes me with his ability to address and manage his employees. Recently he shared his experience handling an accountability issue. Quickly after a circumstance happened regarding broken follow-through, he addressed the employees separately and called them on their breach. A good guy with decent rapport-building skills, he did not .. read more

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#Introverts One on One

Although we tend to think of introverts as lacking social skills, when it comes to one on one relationships, introverts shine. And last night I felt on top of the world because of it! A coaching client who has been with me for just over a year deserved recognition, so I took him out for .. read more

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On November 11th, 2011, posted in: client service, introverts, one on one relationships by 1 Comment