You can handle it

We have  only so much time. And of the time we have, we prefer to do those things we enjoy or had planned. Putting the BIG rocks in first, time management experts would say.

Even when they are things we don’t enjoy but need to be done.

Quite often things come at us that disrupt our plans.

The kids move back in. Our appointment didn’t show up. Storms hit. Things outside our control create frustration as we compare what we could have been doing to what we now are forced into.

Yet we can handle it, if we choose to.

I know the times this week when I said, “But I don’t want to do this now!” I have been dealing with internet access issues from my home office, trying a device called the Jetpack, sold by Verizon.

The Jetpack reportedly lets users access the internet from home, while mobile, while at a park or pool or anywhere you take the battery-operated and electrically supported unit. But mine keeps failing. Especially when I am trying to blog, to send documents out or to do other online work. I like to be consistent and disciplined yet this device has me showing up otherwise.

These are times a negative attitude creeped out of me, yet  that attitude didn’t get me anywhere. It only let me vent. Once I vented, the problem still remained. I needed to address the circumstances.

In handling this situation in the past, I have been on the phone for nearly an hour each time I call a service representative, or have received limited support in a store nearby. So when assessing the situation, I often simply DEFER my tasks to a time when I’m clear-headed, hoping the situation will resolve itself. Of course it doesn’t.

This tells me it’s time to DO something. Taking the bull by the horns, I jump into the solution by seeking help from others – another customer service representative in a phone call or face to face in a store.

This last time (six times in the past three weeks) I called another technical support agent after I installed a new battery door simply to find the device shut down and no longer get powered up. After a 34-minute conversation with him I was told a new device would be on the way.

I didn’t like being in this conversation, yet expressing my dislike and my desire to get help is all I needed to do, besides continually ask, “what do you suggest I do now?” By the end of the conversation, after I hung up the phone I felt relief. I hadn’t enjoyed solving the problem, but I was glad the problem was solved.

Once we decide to address dismal circumstances, telling ourself we are equipped to handle them is important.

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