Success Story: Results from a very targeted focus
17 months ago I moved to a new city. Although business still happens in my previous city – where my network is strong and the need continues – in the new I needed to get very strategic about business development. I am a networker, realizing the value of relationship and referrals for my service-focused communication .. read more
How many people do we need in our network?
For us business owners, we know the value of connecting with someone new. Whether they could be a prospect, a friend, an information source or a referral source, they are someone most of us take the time to meet. For those just starting out in business, the question is often, How many people do I .. read more
Improv rules for everyday application
In my earlier career of teaching, I developed an Improv ensemble in my school system who were admirably received from the community. The scads of improv exercises and techniques these kids explored and developed through were huge tools for keeping their skills in check – and offered them great fun! Yet there were two simple .. read more
Just the Basics, please
Common courtesy. Do we have time for it? Are we afraid of it? Do we understand it? Here’s a scenario. Someone has picked up the phone and dialed your number, intending to either speak to you or leave you a message. Purpose? To get a response from you. Or maybe the delivery was through email, .. read more
Customer Service and the Nature of Attorneys
Yeah, there is actually a Nintendo game called Apollo Justice, Ace Attorney, where the player may either operate to gather evidence or operate in the courtroom. This isn’t about that game – for I’ve never played it. I simply like how the graphic depicts some views of attorneys, for better or for worse. Because let’s .. read more
Curtain’s Up in the Courtroom!
When I was in college studying communications and theatre in the late 70’s/early 80’s, I learned that law students were required to take theatre or drama classes. I don’t know whether all law schools had this in their requirements, but I didn’t care. What mattered to me was that attorneys had to develop some discipline. .. read more
What you See is What you Get
This year one of the areas of focus I have made a commitment to is in hearing public servants speak. You can tell a lot from a person’s presentation. Forget the fact that often these people are trying to appear “off-the-cuff” by using teleprompters. It may appear they are often looking at any of us, .. read more
Positively dripping!
At least twice this week I was caught in moments when time stood still. Just a few hours ago was the most recent, and because of that it finally dawned on me I need to reflect on this. I need to find out what’s going on, plan to get more of it and put these .. read more
‘Ways to Introduce Coaching’
'Ways to Introduce Coaching'
Is Communication Coaching for me?
Most people have no idea what to expect from a communication coaching experience. Some wonder whether it’s for those who are required to speak in front of groups, or whether it’s for leaders, let alone for those who want to improve relationships, focus or a better understanding of themselves. Consider the following questions and how .. read more
